Refund policy
We want you to love what you bring home from GE Designs. If something isn't right, here's how returns work.
The basics
- You have 30 days from delivery to request a return.
- Items must be unused, in their original packaging, and in the condition they arrived.
- Fabric must be uncut, unwashed, and folded as it arrived. We can't resell fabric that has been cut, washed, or handled.
- Please include your receipt or order confirmation.
How to start a return
- Email help@gequiltdesigns.com with your order number, the item, and the reason for the return. Please wait for our okay before you ship anything.
- Fill out our Return Request Form and put it in the box with your item.
- Ship your return to: GE Designs Returns, 125 Columbia Court N, Ste 8, Chaska, MN 55318. Please don't send items to the manufacturer.
Return shipping is your responsibility and isn't refundable. For items over $75, we recommend a tracked service or shipping insurance, since we can't guarantee we'll receive your return.
What happens next
Once your return arrives, we take up to 5 business days to review it. We check every item against this policy, and fabric gets a close look. We'll email you either way once the review is done. If a return doesn't meet this policy, we'll tell you why. Sending an item back doesn't guarantee a refund.
Approved refunds go to your original payment method, minus original shipping. Your bank may take a few more business days to post it. If you don't see it by then, check with your bank or card company, then email us at help@gequiltdesigns.com.
Items we can't take back
Unless they arrive damaged or defective, these are final sale:
- Books, patterns, and magazines
- Gift cards
- Digital downloads, including PDF patterns, e-books, and video classes
- Subscriptions
- Sale items
Memberships, retreats, and GE Quilting Escapes trips follow the terms on their own product pages.
Damaged, defective, or wrong item
If something arrives damaged, defective, not as described, or isn't what you ordered, email help@gequiltdesigns.com within 30 days of delivery with your order number and a photo. We'll send a prepaid return label and replace the item or refund it in full, sale items included. You won't pay shipping on our mistake.
Exchanges
We exchange items only when they arrive damaged or defective, and we exchange for the same item.
Questions? help@gequiltdesigns.com or (952) 361-9772.